We are proud to announce that ETRANET Grupa has extended its existing partnership with OTP banka for an additional five years, further strengthening a long-term collaboration based on trust, reliability, and shared commitment to excellence in payment and card services.
The extended agreements includes the continuation of card personalization and packaging, PIN generation and distribution, secure storage, consulting services, as well as EFTPOS installation, deinstallation, and maintenance services. Our collaboration in EFTPOS terminal maintenance has now lasted over 27 years in total, which we are extremely proud of. This ensures full lifecycle support for payment infrastructure, delivered in accordance with the highest security, regulatory, and operational standards.
As part of the contracts extension, the agreements have also been fully aligned with the new DORA regulation (Digital Operational Resilience Act). DORA is an EU regulatory framework designed to strengthen the digital operational resilience of financial institutions and their critical service providers by setting requirements for ICT risk management, incident reporting, business continuity, cybersecurity, and third-party oversight. This alignment further reinforces the security, resilience, and regulatory compliance of the services provided.
In addition, ETRANET Grupa continues to deliver comprehensive EFTPOS maintenance services, including proactive monitoring, on-site interventions, and technical support in line with clearly defined SLA requirements. We are proud of the high level of client satisfaction achieved through our field service execution, supported by more than 30 certified technicians deployed across the entire territory of Croatia, ensuring nationwide coverage and a level of service quality that few companies in the market can match.
We are delighted to continue working with a long-standing partner such as OTP banka and look forward to the next phase of our collaboration, focused on reliability, operational resilience, and the continued delivery of secure, high-quality payment solutions in the years ahead.
